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Retail Sales Associate

Job Description:
Do you have A commitment to providing exceptional service? Professional expertise and a passion for what you do? A high level of integrity? An ability to work independently and collaboratively as a team member? Creative thinking and problem-solving skills? Dedication to developing your own skills and knowledge? Our most successful associates demonstrate these qualities every day.
The primary duties of the AAA Sales Associate are to: Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals.
Assist members and clients in planning, domestic travel such as car rentals, hotel reservations and domestic vacation packages, by recommending and selling various travel products with a concentration on Preferred Partner products.
Invoices, processes payments and ensures proper travel documentation.
Comply with all ARC regulations and AAA Club Alliance (ACA) policies and procedures in the collection and handling of assets.
Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renew.
Conduct Membership Review for existing members, update and upgrade plans as appropriate.
Counsel members concerning travel requests by explaining and/or preparing auto touring materials.
Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership.
Counsel and sell Financial Services products.
Properly answers and accurately processes incoming overflow telephone calls from the Roadside Assistance Call Center (RACC).
Takes action, as necessary, to respond to a member's emotional state (e.
g.
, calming down someone who is angry, providing reassurance to someone who is fearful), in addition to performing the technical aspects of processing the service request.
Utilizes current system, a Windows based PC application, enters accurate information and comments regarding a member's Roadside Assistance needs -including any special service considerations.
Handles credit card and member billing transaction as appropriate.
Assists members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination.
Delivers extraordinary customer service to AAA members by accurately answering questions and interpreting club policy.
Provides members with all necessary instructions to ensure a complete understanding of the services that will be rendered.
Gives an accurate Estimated Time of Arrival.
Listens for, and probes for more information when necessary, and makes sound decisions concerning the prioritization of service (e.
g.
, safety concern, extreme hardship to member).
Minimum Qualifications: Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and six (6) months of previous sales and/or customer service experience.
Effective communication skills, written and oral, to allow accurate completion of work.
Working knowledge of personal computer, Windows based applications and competent keyboarding skills to accurately and efficiently complete daily work assignments.
Proficient using the Internet, AAA Intranet, Travel booking sites, airline reservation system and other applicable legacy and web-based PC applications used to process work and service Member requests.
Proficient, working knowledge of geography and the ability to use manual (paper) or PC based maps as needed to assist members.
Location Information: Hours of Operation: Monday - Friday 9am-5:30pm.
Saturday 9am-3pm Store will be relocating in the beginning of December 2018 to Freehold New location hours after the move will be Monday - Friday 7am-7pm.
Saturday 8am-5pm.
Sunday 10am-4pm Weekend availability is a must What AAA provides you: A Competitive Salary of $14.
25 to $16.
00 depending on experience Monthly Incentive Plan based off of your individual performance Comprehensive benefit package including up to 3 weeks of Paid Time Off accrued during the first year Volunteer Time Off Community Involvement Tuition Reimbursement Free AAA Premier Membership Career Development 401(k) plan with a company match Medical, Dental, Prescription, and Vision Coverage AAAs Shared Values: Teamwork Collaborate to deliver exceptional value Foster cooperation, have fun, and encourage and reward achievements.
Respect Treat everyone as they wish to be treated Value diversity by listening to and embracing all viewpoints Integrity Make ethical decisions and do what you say youre going to do Serve as a AAA brand ambassador Quality Strive to do it right the first time- every time Take pride in your work and know quality is not an act; its a habit If you have the qualities and skills described, apply today to become

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